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After installing Symantec Backup Exec 12.5 and setting the services to run under a newly created Active Directory account, we found that when trying to create a backup selection list the resources box was blank. The following error was seen:

Connection with server Failed. Hit <F5> to refresh.

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This was due to the service account missing appropriate permissions. After running through this Symantec article to ensure all the requirements were on the account, we also needed to amend a Group Policy allowing the service account “Log on as Batch Job” rights.

To do this check the below:

  1. Load up Group Policy Management (Start – Run – gpmc.msc)
  2. Edit the Default Domain Controllers Policy
  3. Browse to Computer Configuration – Policies – Windows Settings – Security Settings – Local Policies – Users Rights Assignments
  4. Edit the “Log on as a Batch Job” policy
  5. Add the appropriate Service Account

5 comments

  1. 19/07/2010 at 7:47 PM /L

    Huge thanks buddy! Finally a post that addressed and solved my issue:)
    I’m using BE2010 x64 on a w2008 R2 server, but the symptom and solution was the an exact match.

  2. 17/02/2012 at 5:46 AM Doug

    Thanks so much that did it!!! Great job!!

  3. 14/04/2012 at 7:47 AM behzad

    Thanks a lot.

  4. 07/05/2012 at 3:29 PM kevin chung

    Hey this was great article, it was not my fix it led me into the correct direction. In my case there was a user from AD creadted for this. So i reset the password in AD because i didnt know it. Then I changed the password in services to the new password. Restarted backupexec services and restarted backup exec. Also dont forget to change resource credentials in backup exec itself to the new password and . that should work

  5. 12/11/2014 at 2:57 PM John Fraser

    You are a star